• October Chair's Corner
• Upcoming Dinner Meeting
• Lean Versus Six Sigma...and the winner is?
• Our newest members
• Richard C. Olson 2005 Scolarship Winners!
• ASQ Worcester Testing Site for October Certification Exams

October 2005

Upcoming Events

Berkshire Section's upcoming dinner meeting!

5 Oct 05 Pittsfield, MA

ASQ's 14th Annual Service Quality Conference

17-18 Oct 05 Atlanta, GA

What’s New

Improved registration process!

Entire dinner meeting schedule in place

Links

Certification | Courses | Jobs | Document Library

Welcome

Did you know that October 3-8 is International Customer Service Week? The International Customer Service Association began Customer Service Week in 1988. This is a national event devoted to recognizing the importance of customer service and honoring the people on the frontlines of the service revolution. More information on this annual industry event is available at the Customer Service Week website at http://www.CSWeek.com Great customer service is critical to all of us. I suggest you take this opportunity to thank a customer service representative for all they do for your company to help retain customers! Read more→

Upcoming Dinner Meeting

Come join the ASQ Worcester Section as they visit EMC Corporation in Franklin, MA for a plant tour! Read more →

Lean Versus Six Sigma

Companies are quickly learning that these are truly complimentary tool sets and not necessarily competing philosophies... Read more→

Certification Testing

The Worcester Section Certification Exams will take place on Saturday, October 22, 2005 at the following location:

Bose Corporation
The Reservoir
145 Pennsylvania Ave
Framingham, MA.

The proctor will be Tom Demerle from Bose Corporation. All members/non members taking exams at the Worcester Section Site will be notified by Email from ASQ National within a couple of weeks.